Terms of service

Terms of use

The products of the Frantsila online store are sold by Frantsilan Luomuyrttitila Oy (VAT ID FI07757268), Tippavaarantie 6, 39200 KYRÖSKOSKI, FINLAND. We sell products to adult private individuals in Europe.

Product prices include VAT. We reserve the right to change prices and postage.

Ordering

Products are generally ordered online at www.frantsila.com via a shopping cart. All orders are confirmed by email, stating the price of the order, delivery costs, and the ordered products. To receive order confirmation, you must provide an email address when ordering. The customer agrees to the valid delivery terms for each order.

Payment methods

Products and their shipping are paid when ordering. You can use the following credit cards to pay for goods: Visa and Master credit cards and American Express. The payment is usually charged from the credit card within 1-4 days.

Payments are processed through our partner Paytrail Oyj.

Discount codes and discounts

Discount codes for our online store are occasionally marketed via Frantsila newsletters and social media channels. A percentage discount is only given for regular-priced products. Euro-based discount codes can be used for discounted products.

In special discount campaigns, we may limit the use of the discount code to one time per customer. This means that the code can only be used by customers who have registered or logged in, and only once.

Discount codes cannot be combined, i.e. only one discount code can be used for one purchase. A discount code and the gift card can be used for the same purchase.

 

Shipping policy

Frantsila Herbfarm currently ships orders to European countries listed above. Usually, the products are collected and packed for delivery within 1–2 business days. The shipment time is approximately 2-14 business days, depending on carrier selected and destination country.

Prices are for orders max. 10 kgs.

Sweden and Denmark

Finnish Post, pickup parcel                                  6,90 €
UPS Standard                                                          20,00 €

Estonia, Latvia, Lithuania

Finnish Post, Baltic parcel                                    6,90 €
UPS Standard                                                          20,00 €

Belgium, Bulgary, Spain, Netherlands, Austria, Croatia, Luxemburg, Portugal, Poland, Germany, Slovakia, Slovenia, Czech Republic, Hungary

Finnish Post, parcel connect                               9,90 €
UPS Standard                                                         20,00 €

Ireland, Italy, Greece, France

Finnish Post, priority parcel                                 29,90 €
UPS Standard                                                          20,00 €

Norway, Switzerland

Finnish Post, priority parcel                                 34,90 €
UPS Standard                                                          20,00 €

United Kingdom

Finnish Post, priority parcel                                 29,90 €
UPS Standard                                                          20,00 €

 

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