Terms of delivery

Terms of Service and Use

Frantsila’s online store products are offered by Frantsilan Luomuyrttitila Oy (VAT ID FI07757268), located at Tippavaarantie 6, 39200 KYRÖSKOSKI, FINLAND. Our products are available to adult private individuals within Europe.

All product prices are inclusive of VAT. We reserve the right to modify prices and shipping costs as necessary.

Ordering

Orders can typically be placed through our website at www.frantsila.com by utilizing the shopping cart feature. Each order is confirmed via email, detailing the order’s total cost, delivery charges, and the items purchased. To receive this confirmation, it’s essential to provide an email address at the time of ordering. By placing an order, customers accept the current terms of delivery.

Payment Methods

Orders and their associated shipping fees must be paid for at the time of purchase. Payments can be made using Visa, Mastercard, and American Express credit cards. Credit card charges are generally processed within 1-4 days following the order.

Paytrail Oyj handles payment processing on our behalf.

Discount Codes and Discounts

We occasionally distribute discount codes for our online store through the Frantsila newsletter and our social media channels. Discounts based on a percentage apply solely to items at their standard price. Discount codes denominated in euros may also apply to items already discounted.

For particular promotional campaigns, the usage of discount codes may be restricted to a single use per customer. This stipulation means that only registered or logged-in customers can redeem a code, and it can only be used once.

Discount codes are exclusive and cannot be combined; only one discount code may be applied per transaction. However, a discount code and a gift card may be used together in a single purchase.

Shipping Policy

Frantsila Herbfarm ships to specific European countries as listed. Typically, orders are prepared and shipped within 1–2 business days, with delivery times ranging from 2 to 14 business days, dependent on the selected carrier and the destination country. The stated prices apply to orders weighing up to 10 kg.

  • Sweden and Denmark:
    • Finnish Post, pickup parcel – €6.90
    • UPS Standard – €20.00
  • Estonia, Latvia, Lithuania:
    • Finnish Post, Baltic parcel – €6.90
    • UPS Standard – €20.00
  • Belgium, Bulgaria, Spain, Netherlands, Austria, Croatia, Luxembourg, Portugal, Poland, Germany, Slovakia, Slovenia, Czech Republic, Hungary:
    • Finnish Post, parcel connect – €9.90
    • UPS Standard – €20.00
  • Ireland, Italy, Greece, France:
    • Finnish Post, priority parcel – €29.90
    • UPS Standard – €20.00
  • Norway, Switzerland:
    • Finnish Post, priority parcel – €34.90;
    • UPS Standard – €20.00
  • United Kingdom:
    • Finnish Post, priority parcel – €29.90
    • UPS Standard – €20.00